Frequently asked Questions
GOOD MORNING KEITH COLLECTION
How do your tees fits?
Our t-shirts are unisex. If you are a man, you can take your usual size. If you are a woman, by taking your usual size, you will get a "loose" effect, if you want it closer to the body, take a size below instead.
You can also find out the measures of the article in question on its product sheet.
Do you have a size chart?
On each product sheet, you will find a size chart.
The product that I want is out of stock. Will it be re-stocked?
Concerning our Good Morning Keith t-shirts, we carry out restocking according to demand. To be aware of the latest restocking, you can follow us on social networks or contact us directly by email at this address: firstname.lastname@example.org, we will be able to provide you with information.
Regarding other products, these are limited editions. In this case, the "first come, first served" rule unfortunately applies. But new products regularly arrive on the site.
We also invite you to subscribe to our newsletter to be informed of all the news from Good Morning Keith.
Can I get more information about a product?
We try to give you as much information as possible about our products. You will find on the description page of each item:
- A detailed description of the product
- A size chart
However, if you need more informations, you can contact us at email@example.com
Avez-vous un magasin Good Morning Keith ou un showroom pour essayer les vêtements ?
Yes, we've open a showroom in Paris where you can try any of our product. To visit, you just have to book an appointment by email us at contact@goodmorningkeith
ORDER ON GOODMORNINGKEITH.COM
Has my order been validated?
When your payment is accepted, you are automatically redirected to a payment confirmation page. You will then receive a confirmation email summarizing the details of your order.
If you have not received this email, please check your spam folder in your email. If necessary, we invite you to contact our Customer Service indicating the date and the amount of the order.
What if I received a defective item?
Good Morning Keith pays the utmost attention to the quality of its products. If, however, despite all the quality checks carried out, a defect is to be reported, we invite you to report this problem at reception of the product by sending a photo to Good Morning Keith Customer Service.
If the product is validated as being defective by Customer Service then you have the option of either being refund or exchanging the product (while stocks last).
- You wish to exchange the defective item: Request a free shipping label from Customer Service. Once the defective item has been sent by you we will send you a new item, shipping costs charged to us.
- You wish to be refund: Request a free shipping label from Customer Service. We will refund you as soon as the defective item is returned.
What to do if I received an incorrect item / size ?
If you receive a wrong item, please contact Customer Service, indicating your order number and the item you received.
What if a product is missing in my parcel?
Check the condition of your package. If damaged, send a photo to Customer Service to initiate an investigation with the service provider.
If your package is not damaged and you are missing a part, please contact Customer Service.Is it obligatory to create an account to order?
SHIPPING, RETURNS & REFUND
What payment methods do you accept?
How much are the shipping costs?
The delivery costs are displayed in the basket, and calculated automatically with each addition of product. The prices are those of the chosen service provider and depend on weight and delivery address.
In France and Europe you don't have to pay any custom fees.Do you deliver every county ?
What are the shipping delays ?
We process orders during working days (Monday to Friday from 9 a.m. to 5 p.m.). Delivery is ensured using Colissimo. The delivery time is set by the service provider.
Do I have to pay customs and import fees?
For deliveries outside the European Union, French taxes are not applied. Customs fees may be requested at delivery. They will be payable directly to the express carrier.
What are the return conditions ?
You have 15 days to make a return. You can contact our Customer Service at firstname.lastname@example.org and tell us the reason of your return. Return costs are your responsibility. We will refund you once the item received and checked.
Can we change an article ?
We exchange items only if they have a manufacturing defect. In this case, contact Customer Service. You can nevertheless make a return at your expense and re-order on our Good Morning Keith site.
How do I contact customer service ?
• By phone +33 7 83 62 07 31
• By email at email@example.com