Frequently Asked Questions
How do your tees fits?
Our t-shirts are unisex. If you are a man, you can take your usual size. If you are a woman, by taking your usual size, you will get a "loose" effect, if you want it closer to the body, take a size below instead.
You can also find out the measurement of each t-shirts on the product pages.
Due to limited quantities we are not able to hold products.
The product that I want is out of stock. Will it be re-stocked?
Concerning our Good Morning Keith t-shirts, we carry out restocking according to demand.
Regarding other garments, we work with left-overs coming from Parisian Maisons de Couture. There fore each model is made in limited quantities and will never be re-stocked.
We also invite you to subscribe to our newsletter to be informed of all the news from Good Morning Keith.
Can I get more information about a product?
For sure, always feel free to e-mail us at email@example.com if you have any question, always happy to help.
Is there a way to try the garments before buying them?
Yes, we've open a showroom in Paris where you can try any of our product. To visit, you just have to book an appointment by email us at contact@goodmorningkeith
ORDER ON GOODMORNINGKEITH.COM
Has my order been validated?
When your payment is accepted, you are automatically redirected to a payment confirmation page. You will then receive a confirmation email summarizing the details of your order.
If you have not received this email, please check your spam folder in your email. If necessary, we invite you to contact our Customer Service indicating the date and the amount of the order.
Can multiple orders be combined?
Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.
I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel orders once your order has been submitted.
Will I be charged duties and taxes?
Good Morning Keith is not responsible for any import fees, customs, duties, or other taxes imposed by your respective country.
What if I received a defective item?
Good Morning Keith pays the utmost attention to the quality of its products. If, however, despite all the quality checks carried out, a defect is to be reported, we invite you to report this problem at reception of the product by sending a photo to Good Morning Keith Customer Service.
If the product is validated as being defective by Customer Service then you have the option of either being refund or exchanging the product (while stocks last).
- You wish to exchange the defective item: Request a free shipping label from Customer Service. Once the defective item has been sent by you we will send you a new item, shipping costs charged to us.
- You wish to be refund: Request a free shipping label from Customer Service. We will refund you as soon as the defective item is returned.
What to do if I received an incorrect item / size ?
If you receive a wrong item, please contact Customer Service, indicating your order number and the item you received.
What if a product is missing in my parcel?
Check the condition of your package. If damaged, send a photo to Customer Service to initiate an investigation with the service provider.
If your package is not damaged and you are missing a part, please contact Customer Service.Is it obligatory to create an account to order?
SHIPPING, RETURNS & REFUND
What payment methods do you accept?
Do you deliver every county ?
How much are the shipping costs?
The delivery costs are displayed in the basket, and calculated automatically with each addition of product. The prices are those of the chosen service provider and depend on delivery address.
Yes, we are shipping worldwide.
What are the shipping delays ?
We process orders during working days (Monday to Friday from 9 a.m. to 5 p.m.). Delivery is ensured using Colissimo. The delivery time is set by the service provider.
Do I have to pay customs and import fees?
For deliveries outside the European Union, French taxes are not applied. Customs fees may be requested at delivery. They will be payable directly to the express carrier.
What are the return conditions ?
You have 14 days to make a return. You can contact our Customer Service at firstname.lastname@example.org and tell us the reason of your return. Return costs are your responsibility. We will refund you once the item received and checked.
Can we exchange an article ?
Yes you can, please make sure to check our Shipping and Return policy before making any return.
How do I contact customer service ?
• By phone +33 7 83 62 07 31
• By email at email@example.com